Frequently Asked Questions
Harbor Isle of Indian River County HOA, Inc.
Frequently Asked Questions
Who provides waste management and their contact information?
Waste Management 772-569-1776
What days is (trash / waste / garbage) picked up?
Garbage-Thursdays; Recycle-Friday
Is there a limit on the number of pets?
Not to exceed 3 usual and non-exotic pets.
Is there a restriction on a breed of pet?
Certain canine breeds such as wolf hybrids, and other breeds with aggressive tendencies are prohibited.
What is the timeframe for an ARC approval process?
The ARC Reviewer shall have sixty (60) days to respond once a complete set of plans and specifications have been submitted.
When does the ARC Committee meet?
As needed for now. Still under Developer control - no committee formed yet
Is there a paint Color chart available for the Community?
Refer to Pulte/DiVosta Customer Relations: 888-898-9712 or visit the Design Center inside the Pulte Sales Office.
Where can paint be purchased to paint the exterior of the home?
Refer to Pulte/DiVosta Customer Relations: 888-898-9712.
Are hurricane shutters permitted in the Community?
Yes, but must submit ARC request form with HOA.
What type of hurricane shutters can be used?
Hurricane shutters are permissible only with HOA approval. Shutters may only be closed during a storm event or when a storm event is imminent. Permanently installed brackets for shutters are to be painted to match the home. For any shutter system which required a center bar, the center bar may not be permanently installed and must be removed along with the storm shutters after the storm event.
What are the specific guidelines for ARC requirements?
ARC guidelines are posted on the website www.mycommunitydocs.com
Are there any fees associated with ARC's? What is the cost?
A $100 Application Fee. A refundable security deposit may be required for any large alterations. Details are listed on the ARC application.
Is there a sales & leasing application requirement?
All information is available on the community website at www.mycommunitydocs.com
If yes, is there a fee and what is the fee (sales & leasing)?
$100 transfer fee.
If yes, what does the fee cover (sales & leasing)?
$100 transfer fee.
Does the application require Board approval (sales & leasing)?
No
Who does the interviews (sales & leasing)?
No interview, just application.
Where are interviews held (sales & leasing)?
No interview, just application.
When are interviews done (sales & leasing)?
No interview, just application.
What are the lease restrictions (sales & leasing)?
Minimum leasing period is 210 consecutive days and no unit may be leased more than once (1) time in any one (1) calendar year.
Is there a deposit required for lease application (sales & leasing)? If yes, how much? How much is refunded at end of lease?
No deposit is required by HOA.
Is there a down payment (or capital contribution) required for purchase application? If yes, how much? (sales & leasing)
Yes, 2 months dues will be collected for capital contribution or resales.
How do I obtain the Association's documents?
Available on the website at www.mycommunitydocs.com
Is pest control included with my maintenance fee?
No
Who is responsible for pest control inside my unit?
Homeowner
Who is responsible for exterior pest control?
HOA will treat any visible ant mounds or horticultural pests on plant material in common areas
Who is responsible to mow my lawn?
HOA
Who is responsible for the exterior of my unit?
HOA only responsible for landscape and irrigation
Who is responsible for the interior of my unit?
Homeowner
Who is responsible for window repairs?
Homeowner
Who is responsible for screen repairs?
Homeowner
Who is responsible for the doors?
Homeowner
Who is responsible for the plumbing?
Homeowner
How do I handle a roof leak complaint?
Homeowner
Who is responsible for roof repairs?
Homeowner
Who is responsible for dry wall repair? (Damages caused by leaks)
Homeowner
Who is responsible for the common areas?
HOA
Who is responsible for the street lighting in the Community?
Florida Power and Light (FPL)
Who is responsible for the mailboxes?
HOA for the physical structure only/no keys.
Who is responsible for A/C repairs?
Homeowner
Who is responsible for the utilities?
Homeowner
When is the Community scheduled for tree trimming?
See monthly schedule from Impact.
What is the lawn service schedule?
See monthly schedule from Impact.
What lawn services are provided to the Community?
Mowing, edging, trimming/pruning, weeding, fertilizing
What is the sprinkler system schedule?
See monthly schedule from Impact.
Who is responsible for plant replacements?
HOA replaces original landscaping that has completely failed
Who is responsible for repairs required due to damage by Association vendors?
HOA
Who handles onsite maintenance?
HOA for common areas only.
What are the amenities offered?
Coming Soon!
Is there a pool?
Coming Soon!
Is there a fitness facility?
Coming Soon!
Is there a tot lot?
No
What other amenities are there?
None
Is there a gate to enter the community?
Yes
Are there guards or is the gate unmanned?
Unmanned
How do I register guests at the gate?
Use Envera app/Instructions provided at closing.
How do I obtain a gate access device/clicker/remote?
Provided at closing through HOA office.
How much does a gate access device/clicker/remote cost?
$25 for RFID tag replacements
How do I get my name entered into the call box at the gate?
Contact HOA office or use Envera app.
How do I obtain pool keys (clubhouse)?
Provided at closing
What is the cost of pool keys (Clubhouse)?
$50 for replacement key fobs
Is there a limit on gate access/remotes/clickers/keys that an owner can purchase?
No, but provided to members only. If a replacement credential is lost or stolen, it will be deactivated.
Is there a clubhouse facility?
Coming Soon!
Can I book/rent part of the clubhouse facility?
Coming Soon!
Clubhouse (rental fees and restrictions)?
Coming Soon!
Deposit due (if any) for Clubhouse facilities?
Coming Soon!
What are the hours of the clubhouse, pool, tennis courts, etc…?
Coming Soon!
How do I obtain mailbox keys?
Handed out at closing
Who are the Board Members?
David Kanarek-President; Chris Moody-Vice President; Garrett Dinsmore-Sec/Treas.;
When are Board Meetings held?
Still Under Developer Control-as needed.
Annual Meeting Date?
October 16, 2024
Number of seats on Board?
3-Developer Seats
Do we receive coupons or statements?
Coupons
What is the address to send the maintenance payments / fees?
Payable to Harbor Isle HOA, c/o Alliance Association Bank PO Box 621073 Orlando, FL 32862-1073
Which payments / fees pertain to the Association and which pertain to Castle?
Quarterly dues are for the Association.
What is considered Common Area?
Everything outside of Lot line
What are the clubhouse hours?
Coming Soon!
Are there any Clubhouse restrictions? If yes, specify?
Coming Soon!
What rights do renters / occupants / representatives have within the Association?
See Association Docs.
When can Hurricane Shutters be put up and when should they be taken down?
Shutters may be put up 72 hours prior to a Hurricane and must be taken down within 72 hours of the Hurricane ending
Are there parking decals and/or vehicle registration required for the community?
No, but review community guidelines for vehicles allowed within community.
Who/where does the HO call to obtain parking decals and/or registration forms?
HOA office.
Are there assigned parking spaces, how may, who assigns them and the HO request spaced be altered?
No.
Are there move in / out restrictions; dates, time, size of delivery van, access to community if secured?
No restrictions.
Who is responsible for the trees in the "swale" areas in front of homes?
HOA responsible for landscape
Who is responsible for sidewalk maintenance and repair?
In front of house = homeowner, common area = HOA
Did the Association contract a towing service, if yes, name and contact info?
No
Who authorizes cars to be towed by the towing service?
HOA Board
What is the processing time for a sales & leasing package to be returned to an applicant?
Owner shall give HOA written notice a minimum of 20 business days prior to first day of occupancy proposed.
What is the minimum length of lease allowed and are there restrictions on how many times per year the property can be leased?
Minimum leasing period is 210 consecutive days and no unit may be leased more than once (1) time in any one (1) calendar year
Who maintains the lake?
HOA
Who is the insurance company?
Arthur J. Gallagher Risk Management Services
What is the procedure for the emergency key to the HO's unit?
Homeowner's responsibility
Who is responsible for Tree and Grass replacement?
HOA
Who is responsible for landscaping issues?
HOA
When is a wetcheck done?
See Impact Monthly Schedules.
Who are W/O's faxed to?
Email to pjamar@castlegroup.com
Who creates the estoppel's?
Requested online at www.castlegroup.com
What is classification of buildings # - #?
N/A
Who is responsible for Palm Frond Pickup?
Impact Landscaping
Who is the Backflow Certification Vendor?
Coming Soon!
What is late fee amount and late date?
A $25 late fee will be applied for dues received 10 days past due date.
When will the amenities be available for residents?
TBD
Who is the irrigation company and phone number?
Impact Landscaping, 561-575-9501
Process for deposit returns?
For Architectural Modification Deposits, Homeowner to email request to PM, who will request from accounting. May take up to 30 days for HO to receive refund
Who is responsible to replace lights directly outside the front door of unit?
Homeowner
When are Moving Trucks allowed in the community?
Only upon moving in or out. May not be left on the street overnight.
Who is the Pool Vendor and number?
TBD
Who maintains the fountains?
N/A
When is the Restaurant Closed?
N/A
How do obtain the gym key?
Provided at closing
What is the Florida Alligator Hotline?
866-392-4286
Are Satellite Dishes permitted?
Yes, with restrictions. Must submit ARC application through HOA.
Are POD's Allowed
During loading or unloading times only. No longer than 48 hours.
Is there a color palette?
Through Pulte or visit our Design Center in the Pulte Sales Office.
When are garage sales allowed?
Never
What documents are required when submitting an ARC application?
See checklist on front page of ARC application.
Upcoming Community Activities?
Coming Soon!
Who is responsible for mosquito service
IRC Mosquito Control District
Does the association know which one is my mailbox number?
Yes
How do I gain entry into the buildings?
Key fob provided at closing
Where can I purchase show tickets?
N/A
When is the Café Scrip card funded?
N/A
Can additional funds be added to Café Scrip card?
N/A
Are there any exceptions to overnight parking rule?
No
Is there any age restrictions?
No
Who is responsible for Bee Removal?
In structure of home - homeowner. In common area or landscaping - HOA
What is the pool temperature?
Dependent on season, but it is heated in winter.
Does the pool heater need to be turned off?
Yes
When is the pool heater turned off?
When weather permits.
Where is FPL easement Combination Locks on Fences?
N/A
Where is the Irrigation Compound?
N/A
Where do I get information for switching from analog to digital tv?
N/A
Who is the elevator company?
TBD
How do I make an online payment?
Is this Association part of a Community Development District (CDD)?
No
What is the taxing district responsible for the collection of the CDD fees?
N/A
How long is the CDD obligation?
N/A
What does the CDD fees pay for?
N/A
Is there a separate company managing the CDD?
N/A
What is the name and contact information for the Water Department that services my property?
Indian River County Utilities Department, 772-770-5300.
Are dumpsters allowed?
Only temporarily for developer construction sites.
What day are recycles (trash / waste / garbage) picked up?
Trash-Thursdays; Recycle-Fridays;
When are the bulk service (trash / waste / garbage) days?
Contact Waste Management directly for any bulk pickup; 772-569-1776.
Who is the cable provider and Phone #?
N/A
Is cable included in my Association fee?
No
Who contacts the cable company with regards to service issues?
Homeowner
Is there an alarm company and phone number; who is responsible for costs?
Security for homes are homeowner's responsibility.
Who is responsible for monitoring the alarm system?
Homeowner
Does the Association have a website? If yes what is the website address?
Coming Soon!
When does the Board / Director term end?
Developer turnover to residents occurs at 90% of closed homes.
Who sends the violation letters?
HOA
Who responds to emergency calls?
Property Manager
Who was the developer and what year was the community built?
Pulte-First Home closing TBD
Who is the Property Manager and what is their phone number?
Patricia Jamar, 772-226-0332
What is the HOA Association address?
8561 Pequod Ave, Vero Beach FL 32967
Is there a Master Association and the name?
No
Is there a separate Master Association Fee?
No
Are there car and parking restrictions? If yes, what are they?
Parking in any road or overnight parking in common areas is prohibited. Vehicles in driveways shall not block the sidewalk.
Are there any truck or commercial vehicle restrictions (parking) ? If yes, what are they?
Yes, refer to Section 9.7 of the Harbor Isle Declaration, Covenants and Restrictions under Governing Documents section of website.
Are "FOR SALE" or "FOR RENT" signs permitted?
No sign or advertisement of any kind shall be erected without prior written consent of the Board of Directors.
Is there a size restriction for the signs?
N/A
Are there BBQ grill restrictions?
Cannot be visible from the street.
Generator restrictions (where can it be placed, how large)?
See ARC application for design info. Must submit complete ARC application for approval.
Does the Association have pet restrictions for the community?
No aggressive breeds
Is there a pet weight limit?
No
Can the amenities (pool or cabana) be reserved for private use?
TBD
Who should the unit owner request these documents from: financials, ARB, duplicate coupons, any forms?
www.castlegroup.com or www.mycommunitydocs.com
What are the sub associations that are not managed by Castle and what is their contact info?
N/A
What is the schedule for bulk pickup?
Owners should contact Waste Management directly for all bulk pickups. 772-569-1776.
What type of insurance should I carry for my home, villa and/or single family unit?
Homeowner's Choice. Each Attached Single Family Owner shall maintain casualty insurance for his or her Attached Single Family Neighborhood Unit in an amount equal to the replacement value thereof.
Who do I contact for a developer warranty request?
Pulte Home Warranty 888-898-9714
What is the management office fax number?
N/A
Who do I contact for after hours emergencies?
Castle Group 800-337-5850
How do I add someone to my permanent gate access list?
Contact HOA office for instructions
Is there a specific type of fence that can be installed in this community?
Yes, see ARC guidelines. Must be white aluminum fencing only and meet certain height requirements.
Can the TOT lots=playgrounds be rented for parties?
N/A
Who do I call if there is a draining problem on my lot?
Pulte Customer Service: 888-898-9714
Who is responsible for the trees on my lot?
HOA
Is fishing allowed in the lakes?
Catch and Release only.
What are the parcels and assessments for the community?
For 2024:
30' Lots: $1,099.32/qtr., less abatement of $120.60=$978.72/qtr. **
40' Lots: $1,132.23/qtr., less abatement of $120.60= $1,011.63/qtr.**
**(NOTE: DUES ABATEMENT OF $120.60/QUARTER WILL APPLY UNTIL CLUBHOUSE IS COMPLETED.)
Can current owners transfer transponders or fobs to new owners upon the sale of the property? If not, what do they do with them?
Yes, owners should hand over key fobs to new owners. HOA office will transfer in the system.
Who is the Registered Agent for the Association?
Castle Group, 12270 SW 3rd St, Ste 200, Plantation FL 33327
Is there any pending litigation?
N/A
What day are the association's AP invoices processed?
As per Cash Management's approval.
What are the onsite office hours and days of the week the office is open?
Email all requests to pjamar@castlegroup.com until amenity opens
Is there an administrative assistant onsite? Name and contact info?
No
What does the Association fees include?
Landscaping, irrigation, common area maintenance.
Where is the clubhouse located?
Coming Soon!
What exactly does the maintenance payments include?
Landscaping, irrigation, common area maintenance.
Is the gate house staffed? If so, what hours?
No
Where do my overnight guests park if there is not room in my driveway?
There is no overnight parking on the street at anytime. Residents may contact the Property Manager on a case by case basis for alternative temporary parking solutions.
Parking restrictions?-Details.
No parking allowed on streets overnight, or in the clubhouse parking lot overnight.
How do I find out about joining clubs and organizations and/or attending the events?
See HOA office.
What activities/events do the association sponsor and how do I find out about/sign up for them?
See HOA office.
What is the price for the HOA Documents?
$50 for set of governing documents requested by an official records request. Or, available online via website.
When does the board meet to review ARC’s? (exact dates)
For now, as needed.
What is the association attorney's contact information.
Goede, DeBoest & Cross; S. Kyla Thomson 239-687-3933
Are Gazebo's allowed to be built?
No
What is the minimum and maximum height for a fence installation?
White Aluminum rail fences only, the height shall not exceed 5’, except fences on rear lot line of Lake or Canal must be no higher than 4’ all around. However, if the fence serves as a pool barrier and the County requirements provide for a minimum height of the fence in excess of 5’, then the height of the fence shall be the minimum height required by the County. The pickets shall not be spaced closer than 3” on center and shall be no thicker than 1”. Fences can only extend straight from back wall of home to rear lot line/no side fences allowed
Can realtors obtain gate access (provide a code if applicable).
Seller must provide key fobs or gate codes for listing/selling agents.
Does the association check for buyers/tenants credit score?
No.
Is your Association FHA approved?
Yes
Is there a special assessment? How long does it last?
No